Delivery in Ontario is FREE except in some instances, such as if you are too far off the beaten path. If your location does not qualify for free delivery we will contact you prior to processing your order.
Your order will be shipped by courier. Some couriers will leave the cover if nobody is home and others will not. If you have a business address available to deliver to you won't need to be home to receive your hot tub cover.
Examine the packaging carefully upon receipt of your hot tub cover. If it appears to be OK but the packaging looks beat up, mark that on all of the trucker's bills of lading and get the delivery person's signature. (keep your cover)
If the hot tub cover is obviously damaged please refuse delivery and contact us. We will look after it! Make sure you mark 'damaged & refused' on the bill of lading as the company will not know why. Get a copy and get the driver to sign. Fax us a copy for a claim. Almost all covers arrive safely!
As all covers are custom made we cannot take them back. If the factory erred we will rectify it. With any returns you must call us at 1-800-505-0559 for an authorization number otherwise we will have no way of tracking the product and will not be able to credit you.
> No returns after 30 days.
Our warantee is 2 years and covers everything except the following:
* normal aging of hot tub cover
PLEASE NOTE: If your cover has issues they will show up in the first few months.
On the West Coast of Canada, our company has replaced our covers that have lasted up to 10 years. Using the identical manufacturing processes and materials in our hot tub covers, here are the average lifespans across Canada:
* Lower Mainland British Columbia - 5 to 7 years
Your hot tub cover life is dependent upon a number of factors including:
* subzero temperatures
With proper, reasonable care your hot tub cover will give you years of dependable energy savings to keep your hot tub running efficiently and comfortably.
I HIGHLY RECOMMEND YOU GET THE FOAM PANELS DOUBLE WRAPPED
On a side note: Some companies offer warantees that obviously are longer than the normal life of the cover. (Sometimes they don't even say what it covers.) I know of no product that will extend a hot tub cover life beyond the average. Ask yourself how long your last cover lasted. You may also have waited longer than you should. I leave any conclusions to you.